Is Zelle Shutting Down? Here’s What To Know About The App Discontinuing As We Fact Check It All

Zelle is offered exclusively through Financial institutions

According to one Start -up of newsMore than 150 million registered users trust Zelle for a number of reasons, as it provides a quick and fast process to send and receive funds. The payment service was launched in 2017 with an autonomous application, as many credit banks and cooperatives had not yet offered to their customers.

Since then, more than 2,200 financial institutions now offer Zelle. In 2024, millions of consumers and small businesses sent more than $ 1 trillion, which broke a record of money that has never been sent by person’s payments in one year, according to a News of February. Only 2% of consumers use the application, so the company has decided to eliminate mobile software and redirect customers to banks and Credit unions.

Consumers will no longer be able to use the pond application

“In the coming months, we will be developing the possibility of registering and transaction within the autonomous application. As we do, we are cheering for those who use the autonomous application to begin to use Zelle through a participating bank or a credit cooperative,” the company said in the statement.

Here are everything that users with the autonomous application of Zelle must know, including access to their transactions history, such as changing to a financial institution and whether these banks or credit cooperatives offer the service.

What does this mean for consumers who use Zelle autonomous application?

Consumers who used the autonomous application of Zelle had until March 2025 to register with a financial institution that supports the service. Transfer history is no longer accessible, but customer service is available to get help.

Where can I sign up with a new financial institution?

Users can visit registered.zellapay.com To check if your bank or credit cooperative admits Zelle or to register with a participating institution.