Chanel didn’t respond to a BuzzFeed News request for comment.

The lawsuit involves Chanel’s other companies, Credit Exterminators (which was rebranded as Earn Company), which helps consumers improve bad credit, and Alakazam, which helps small business owners make their own mobile app.

Both companies are co-owned and operated by Chanel and members of her family, according to the suit. Her sister, Cassandra April Olivera, and father, Nakia Rattray, are also listed as defendants.

According to the lawsuit, regulators in Pennsylvania began investigating after they received multiple complaints from customers who said they either didn’t receive the goods and services they paid for or that the businesses misled them.

For example, multiple people reported to officials that Credit Exterminators/Earn Company advertised a $300 per month “VIP Package” service plan to help people raise their credit scores, the lawsuit says. The company allegedly promised an appealing “we do it for you” approach, but then made customers sign a form to let the company off the hook on actually providing the services promised in its marketing, such as phone support or a designated personal account finance specialist.

In one case, a consumer paid a $1,807 deposit to the credit score company for help repairing her credit, as well as getting related consulting and coaching, the lawsuit says. When she attempted to contact the company to set up these services, she received no reply, and her request for a full refund was allegedly denied.

The credit score company also told consumers it had submitted disputes to credit reporting agencies, only for people to discover these agencies had no record of the disputes, the suit says.